Important information

Accessibility Tickets

Additional information

Event terms & conditions

Bristol Sounds 2026

1. General Ticket Terms

1.1. Ticket as Revocable Licence: Your ticket is a personal, revocable licence and shall remain the property of the Event Promoter (Crosstown Concerts) or its agents. It may be withdrawn and admission refused at any time.

1.2. Validity: Only tickets purchased directly from the official ticket agent(s) (e.g SeeTickets, Gigantic, DICE, Ticketmaster) are valid. Tickets purchased from unauthorised sources will be void and entry may be refused without refund.

1.3. Resale Prohibition: Tickets are for personal use only. The unauthorised resale, transfer, or attempted resale of a ticket for commercial gain (e.g., above face value) is strictly prohibited. Any ticket found to be resold in breach of this condition will be void, and the ticket holder may be refused entry or ejected from the Venue without refund.

1.4. Check Your Ticket: It is your responsibility to check your tickets upon receipt and to carefully check the date, time, and artist details, as mistakes cannot always be rectified later. 

1.5. Lost/Damaged Tickets: The Promoter is not responsible for any tickets that are lost, stolen, forgotten, or destroyed. Replacement tickets may be issued at the Promoter's sole discretion, and an administration fee may apply.

2. Prices, Booking Fees, and Payment

2.1. Ticket Price: The price of the ticket is set by the Promoter or artist. All advertised prices are inclusive of applicable taxes.

2.2. Fees: A booking fee or handling charge may be applied by the official ticket agent. This fee is typically non-refundable (see Section 3).

2.3. Payment Plans: If a payment plan is offered, all installments must be paid in full by the specified deadlines. Failure to meet payment deadlines may result in the cancellation of your ticket reservation and forfeiture of any previous installments paid, as per the terms of the payment plan. 

2.4. Cashless Site: Bristol Sounds is a cashless site. All vendors and bars will accept card/contactless payments only.

3. Cancellation, Rescheduling, and Refunds

3.1. Cancellation or Reschedule: In the event the Event is cancelled or rescheduled (e.g., to a different date), you will be entitled to a full refund of the ticket's face value, or the option to transfer your ticket to the rescheduled date.

3.2. Line-Up Alterations: Tickets are sold subject to the Promoter's right to alter or vary the published Event programme without notification, which may result in changes to the performance line-up, running times, or any other aspect of the Event. No refund will be offered if a supporting artist or part of the programme is changed or cancelled, provided the headline act still performs.

3.3. Refund Exclusions: In the event of a cancellation or reschedule, booking and handling fees are generally non-refundable. The Promoter is not liable for any costs incurred by you as a result of a cancellation or change, including but not limited to travel, accommodation, or other related expenses.

3.4. Adverse Weather: The Event is an open-air, all-standing site and will take place regardless of the weather conditions (e.g., rain, wind) unless the weather is deemed unsafe by the safety officer. No refunds will be given due to inclement weather. You should dress appropriately for an outdoor event.

3.5. Refusal of Entry/Ejection: No refund will be given if you are refused entry or ejected from the Venue due to a breach of these Terms and Conditions or the Venue's Site Rules (see Section 5).

4. Age Restrictions and Entry Conditions

4.1. Age Policy: Bristol Sounds is a 5+ event. 

4.2. Under 16s: All persons under the age of 16 (U16s) must be accompanied by an adult aged 18 or over. A maximum of three U16s per adult is permitted.

4.3. Under 5s: Strictly no under 5s are allowed on site due to licensing restrictions. 

4.4. Right of Admission: The Promoter and Venue management reserve the right to refuse admission or to eject any person: * Who is unable to produce a valid ticket. * Who is or appears to be intoxicated or under the influence of illegal drugs. * Whose behaviour is disruptive, dangerous, or causes nuisance to others. * Who fails to comply with the reasonable requests of the Venue staff or security.

4.5. Searches: All attendees consent to being searched upon entry to the Venue, and at any time while on site. Refusal to be searched may result in admission being refused or ejection from the Venue without refund.

4.6. Re-Entry: Re-entry is generally not permitted for single-day concerts. Any exceptions (e.g., for all-day events) will be clearly advertised.

5. Venue Rules and Prohibited Items (Site Rules)

The following items and conduct are prohibited at the Venue:

5.1. Prohibited Items: * Any food or drink purchased outside the Venue (empty reusable water bottles are permitted, and free water refill points are available). * Alcohol or illegal drugs/substances (zero-tolerance drug policy is enforced). * Weapons, or any item that could be used as a weapon, or deemed dangerous by security. * Chairs or seating of any kind. * Umbrellas. * Flags or banners. * Professional recording equipment, video cameras, or professional photographic equipment (lenses over 4 inches). * Bags larger than an A4 piece of paper. * Animals (except for registered assistance dogs).

5.2. Filming and Photography: You consent to being filmed, photographed, and sound recorded for the purpose of broadcast, publication, or security. Unauthorised professional filming, photography, or sound recording is strictly forbidden.

6. Accessibility

6.1. Accessible Tickets: There is a dedicated accessible area. Accessible tickets are limited in number and must be purchased in advance.

6.2. Contact: For all accessibility needs, queries, or if accessible tickets are sold out, you must contact the Promoter's dedicated access team prior to purchase at [email protected].

7. Liability

7.1. Personal Risk: Entry to the Event is entirely at your own risk. The Promoter shall not be responsible for any injury, loss, or damage to personal property or persons caused by you or to you at the Event, except where caused by the negligence of the Promoter or its agents.

7.2. Liability Limit: To the maximum extent permitted by law, the Promoter's liability is limited to the face value of the ticket purchased.